Shipping & Returns

How much will the shipping cost me?

You can get a shipping quote in your shopping cart. The shipping cost will be calculated automatically by the system and displayed before your payment. We are committed to keeping shipping costs as low as possible. The actual shipping charges are calculated based on your postcode, the size of each item in your order and the quantity of each item in your order. We do not charge any handling fees. You will get free shipping if your order value is above $299*. conditions apply. Please refers to terms and condition page.

Do you ship internationally?

This will depend on the products and the country you are located. Please click Contact us link to send us an enquiry with the product name, product SKU / product code and quantity you need, we will check and get back to you

How long does it take to deliver?

Most orders are shipped from our warehouse within 3 business days of ordering. Delivery of each ordered product/s can take up to 7 business days from the date of order. Delivery may exceed 10 business days for some items that are manufactured to order or imported to order. Where this is the case, you will be notified before the order is processed.

How will I receive my order?

Your order may be delivered either by our courier service. We reserve the right to choose which carrier to use and this will depend on your delivery location and the size and weight of your order. If you know that you will not be at home during the day to receive your delivery, please specify this in the Delivery Instructions when placing your order.

What about any damages?

We provide free shipping insurance on all deliveries. Therefore, if you receive a damaged or faulty product, we will arrange for it to be replaced for you. You must notify us of any damaged products within 7 days of receipt of your order. If you receive a damaged item, please email sales@lumentec.com.au

If I am not satisfied can I return any items?

Your satisfaction is extremely important to us. We will accept returns on products that are returned in exactly the same condition and packaging that they were sent out to you within 7 days of purchase. We will then try to re-sell those items therefore we can not accept returns on products that have been installed or products that are not returned in the exact condition in which they were sent out to you. Unfortunately we cannot accept returns on Sale/Clearance items or items that are imported especially for you.

What is process for returning the goods?

You may return an item within 7 days of receipt of your order. In this case we will issue you a store credit to the value of the purchase price less two delivery charges - one for outbound delivery and one for inbound delivery. Goods must be returned to us in the same condition in which they were received by you. Unfortunately we cannot accept returns on Sale/Clearance items or items that are imported especially for you.